Refund policy

If something doesn’t feel right about your order, just let us know — we’ll work with you to find the best solution. We offer refunds or replacements depending on your situation, with a simple and fair process.

Return Window

You can request a return or exchange within 30 days of receiving your order.

What Can Be Returned

We accept returns in most cases, including:

You changed your mind
The item is not what you expected
The product arrived damaged or defective

To qualify, items should be:

Unused and in original condition
Returned with original packaging, tags, and accessories
Free from signs of use or damage

Items Not Eligible for Return

Some items cannot be returned:

Customized or made-to-order products
Clearance or final sale items
Opened hygiene or personal care items
Digital/downloadable products

How to Start a Return or Exchange

Please contact us before sending anything back:

Email: service@yujagarden.com
Include your order number and a short description of the issue.

We will review your request and provide next steps.

Return Shipping

We provide free return shipping for approved return requests.

If your return is approved, we will issue a prepaid return label.

The return label is not included inside the package
It will be sent to you by email after your return request is approved
Please do not send any items back before receiving the label and instructions

Return Address

Approved returns should be shipped to our U.S. return processing location:

703 E 18th St, Cedar Falls, IA 50613, United States
👉 This is our company return address in the United States

Manufacturer Address

Our products are manufactured and quality-controlled at:

No. 7 Zhensheng Road, Wuyang Village Committee, Lijia Town, Wujin District, Changzhou, China
👉 This is our factory/manufacturer address and is not a return address

Exchanges

If you prefer a replacement instead of a refund, we are happy to arrange an exchange at no additional cost.

Refunds

Once your return is received and inspected, refunds are processed within 3–5 business days.

Refunds will be issued to your original payment method.

We do not charge restocking fees.

Other Notes

If a return package is lost or damaged in transit, please contact us for assistance
Partial returns of an order are accepted
In some cases, store credit or replacement may be offered depending on the situation