Refund Policy

We want you to feel comfortable shopping with us. If there’s an issue with your order, we’ll do our best to provide a fair and practical solution based on the situation.

Return Window

Return or exchange requests can be submitted within 30 days of receiving your order.

Eligible Returns

We accept returns for:

Brand-new, unused items in original condition
Products that arrived damaged, defective, or incorrect

To qualify for a return, items should:

Be unused and free from signs of wear
Include original packaging, accessories, and tags where applicable
Be returned in resellable condition

Non-Returnable Items

The following items are not eligible for return:

Customized or made-to-order products
Clearance or final sale items
Opened hygiene or personal care products
Digital or downloadable products

Return Shipping Responsibility

To keep our policy clear and transparent:

If the item is damaged, defective, incorrect, or affected by a shipping issue, we will cover the return shipping cost and provide a prepaid return label.
If the return is requested for personal reasons (such as ordering the wrong item or changing your mind), the customer is responsible for return shipping costs.

We do not charge:

Restocking fees
Return processing fees
Hidden handling charges

How to Start a Return

Please contact us before sending any item back.

Email: service@yujagarden.com

Please include:

Your order number
A brief description of the issue
Photos if the item arrived damaged or incorrect

Our support team will review your request and provide return instructions if approved.

Return Labels

For approved returns where we are responsible for the issue, a prepaid return label will be sent by email.

Please note:

Return labels are not included inside packages
Items should not be returned before receiving instructions
Unauthorized returns may delay processing

U.S. Return Address

Approved returns should be sent to our U.S. return processing location:

703 E 18th St, Cedar Falls, IA 50613, United States

This address is used for return processing only.

Manufacturer Address

Our products are manufactured and quality-checked at:

No. 7 Zhensheng Road, Wuyang Village Committee, Lijia Town, Wujin District, Changzhou, China

This is our manufacturing address and not a return location.

Exchanges

If you would prefer a replacement instead of a refund, we can arrange an exchange based on product availability.

Refund Processing

After the returned item is received and inspected, approved refunds are usually processed within 3–5 business days.

Refunds are issued to the original payment method used at checkout.

Processing times from banks or payment providers may vary.

Additional Information

Partial returns from multi-item orders are accepted
If a return package is lost during transit, please contact us for assistance
In some situations, a replacement or store credit may be offered as an alternative solution